Contact us
How to get in touch with us, and what to check before you do.
Need help? Start here first
Most common issues can be resolved quickly using our Help Center. Try searching for keywords like:
- "update credit card"
- "adding dimensions"
- "connecting Shopify"
You’ll also see help suggestions in the app when something goes wrong—like a failed credit card purchase or an address issue.
Still need to contact us?
No problem, we're happy to help! Just fill out our support form here and we’ll get back to you as soon as we can.
We aim to respond within 24–48 hours, Monday through Friday. If it’s a critical issue (like you’re blocked from shipping), we’ll prioritize it.
Please include as much detail as possible, including:
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The email address linked to your Packsmith account.
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A description of the issue.
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Any relevant order numbers or screenshots.
A few things to keep in mind
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Response times may vary slightly during high-volume periods.
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The more information you give us upfront, the faster we can help.
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If you're experiencing a technical bug, try force-closing and reopening the app first.